Hardware Support
The challenge for most small to medium organisations is taking the time to locate quality support resources they can trust that can deliver ALL your IT support services at a cost that is acceptable.
Our fully managed service desk supports our hardware engineers offering proactive support 24x7x365. Our team of dedicated engineers, account managers and administrative staff provide a comprehensive service that goes beyond the technical, delivering real time and proactive monitoring, monthly reporting, guaranteed and regular housekeeping visits from our team of experienced engineers and ongoing help to configure your IT infrastructure as your business needs change and develop.
Unlimited remote support 24x7x365, utilising our remote monitoring technologies we monitor your systems 24x7x365, identifying and resolving problems before they affect your business. Contacting our Service Desk couldn’t be easier – either call, email or via your own dedicated portal. Site visits are included where faults cannot be resolved remotely.
Features
- Unlimited remote support
- Access to a team of highly skilled and qualified technical engineers
- Site visits were faults cannot be resolved remotely
- Proactive network management
- Scheduled housekeeping visits and audits
- System monitoring
- Pre-existing issues covered
- Comprehensive reporting