What is a Managed IT Services Provider?Answer:
A managed IT service provider like do it smarter listens to the needs of your business, takes into account the amount you want to spend on IT services, and then provides a bespoke solution designed to improve your business’s efficiency and help you make the most of your existing resources.
Services include: remote IT management and monitoring, data management, IT security, provision of IT resources and IT support services.
Why should I use managed IT support services rather than traditional consulting services?Answer:
Traditional consultancy services tend to be reactive, meaning they wait for a problem to arise and then try and fix it; this also means they are expensive. In contrast, the do it smarter team will proactively monitor the health of your IT infrastructure, ensuring any problems are nipped in the bud before they threaten the productivity of your business. What’s more, we do it on an affordable, flat fee basis.
Will I receive the support I need remotely?Answer:
We are able to solve over 90% of our clients’ problems remotely. If a problem arises that cannot be fixed remotely, our IT services experts will attend your site to rectify the issue.
We already have someone who helps us with our business IT, why should I invest in managed IT services?Answer:
We know from years of experience in the IT services industry that, more often than not, the person helping smaller businesses and start-ups with their IT is either a friend or part-time employee. We also know that these people don’t tend to stay up to date with the latest developments in the industry, and are often unavailable when businesses need them most. do it smarter provides affordable, bespoke IT solutions 24 hours a day, 7 days a week, meaning you’ll never lose vital information or have to compromise on efficiency.
Surely IT services management is for larger organisations?Answer:
Actually, the services provided by do it smarter are perfect for smaller organisations. Even if you only have 3 potential users for your IT systems you can still benefit from the cost and efficiency savings offered by managed IT services and support.
How do do it smarter’s services differ from my in-house support team?Answer:
We combine the best, most up to date IT management tools and practices with fantastic, round the clock customer service, solving problems before they have an impact on your business.
Is my company the right size for managed IT services?Answer:
Our services are designed to scale based on a business’s size, and we always take into account your requirements and budget before we implement and IT solutions.
Why does do it smarter offer both on-site and remote services?Answer:
The team at do it smarter knows that the best way to keep a business’s IT infrastructure running smoothly is via a combination of both on-site and remote maintenance. The vast majority of IT issues can be solved from a remote location, however our clients know that when a problem does arise that can’t be fixed off-site, a certified expert who understands their infrastructure will be on the way to sort it out. We also provide frequent on-site check-ups and system evaluation services, in addition to our remote support.
What if I have a problem outside business hours or over the weekend?Answer:
Don’t worry, we provide a comprehensive IT support service 24 hours a day, 7 days a week, 365 days a year on a pay as you go basis.
Could do it smarter specify, recommend or purchase hardware or software on our behalf?Answer:
We pride ourselves on offering totally unbiased software and hardware recommendations to our clients. We don’t have special relationships with any particular software or hardware vendor, which means we always have our clients’ efficiency and productivity at heart.
What happens after I sign up for do it smarter’s managed support services?Answer:
We start by inviting you in for a project kick-off meeting, at which you’ll meet your dedicated support team. At the meeting, we’ll learn as much as we can about your existing IT systems and will then make sure that any immediate problems are solved as quickly as possible. Once everything’s up and running, we’ll enter the next phase: ongoing proactive management, consultancy and support services; we’ll also begin to recommend ways in which your company can start improving its IT efficiency and saving money.